COMPASSION: Compassion is at the heart of what we do, expressed by human kindness, generosity and a deep commitment to the well-being of everyone we care for and work with.

HUMANITY: We understand that a person’s care needs are not just medical or physical and that emotional, mental or spiritual needs may even be more important. Therefore, we will always offer care that starts with the person, not the condition, and will seek to support people in achieving their full potential. We apply this to our team too and ensure that their needs are respected, and we value them as people and offer them the chance to learn and grow while working with us to deliver our mission.

TRUST: We accept people as who they are and avoid making judgements. We encourage openness and honesty when communicating with people, and build relationships where people know that they can entrust us with their greatest vulnerabilities, being confident that we will keep them safe.

RESPECT: We respect all people, their culture and their beliefs – be they religious or otherwise – and will not tolerate prejudice. We respect the wishes, boundaries and confidentiality of our team, our patients and their families and friends at all times.

COMMITMENT: We are fully committed to the wellbeing of those in our care and supporting them at each stage on their journey with us. As volunteers, we take our commitment to the people in our care and those we work with seriously and understand the importance of our roles, and dedication required to provide a consistently excellent standard of care.

ACCOUNTABILITY: Everyone who works in the Hospice, whether they are paid or donating their time, works to the highest standard of accountability, adhering to requirements on quality assurance, policies and regulations of professional and regulatory bodies. We are committed to ensuring the highest standards of safety for our patients, their friends and family and volunteers to protect the time, money, and resources entrusted to us.