About us

Our vision

To positively influence a future in which everyone within our community works together to support those facing life-limiting illnesses, so that we may all live well and die well on our own terms.

Our mission

Our mission is to provide the very best care that we can. Our belief is that a person’s mental, emotional, and spiritual needs are as important as their physical or medical ones. It is from this foundation that we provide each person with tailored care, based on their individual wants and needs that will enable them to reach their full potential, extending our care to their family and friends too.

We deliver our care by bringing together compassionate individuals who want to donate their skills and time to provide, free supportive care and respite to people affected by life-limiting illnesses.

Our values

  • COMPASSION: Compassion is at the heart of what we do, expressed by human kindness, generosity and a deep commitment to the well-being of everyone we care for and work with.

  • HUMANITY: We understand that a person’s care needs are not just medical or physical and that emotional, mental or spiritual needs may even be more important. Therefore, we will always offer care that starts with the person, not the condition, and will seek to support people in achieving their full potential. We apply this to our team too and ensure that their needs are respected, and we value them as people and offer them the chance to learn and grow while working with us to deliver our mission.

  • TRUST: We accept people as who they are and avoid making judgements. We encourage openness and honesty when communicating with people, and build relationships where people know that they can entrust us with their greatest vulnerabilities, being confident that we will keep them safe.

  • RESPECT: We respect all people, their culture and their beliefs – be they religious or otherwise – and will not tolerate prejudice. We respect the wishes, boundaries and confidentiality of our team, our patients and their families and friends at all times.

  • COMMITMENT: We are fully committed to the wellbeing of those in our care and supporting them at each stage on their journey with us. As volunteers, we take our commitment to the people in our care and those we work with seriously and understand the importance of our roles, and dedication required to provide a consistently excellent standard of care.

  • ACCOUNTABILITY: Everyone who works in the Hospice, whether they are paid or donating their time, works to the highest standard of accountability, adhering to requirements on quality assurance, policies and regulations of professional and regulatory bodies. We are committed to ensuring the highest standards of safety for our patients, their friends and family and volunteers to protect the time, money, and resources entrusted to us.

Meet the team!

Brother Jakob
Hospice Manager

Kiera Jones
Deputy Clinical Lead

Aquila Muir
Carer & Volunteer Coordinator

Sister Gemma
Carer, Arts & Crafts Coordinator

Sister Carol
Carer, Therapist & Shop Coordinator

Sister Ally
Carer & Fundraising Coordinator

Sister Luciana
Carer, Patient Transport & Housekeeping Coordinator

Sister Saskia
Carer & Catering Coordinator

People tell us, you know, all sorts of nonsense, that we’re angels – which we’re not at all. But people are overwhelmed by the love that somehow just flows so easily here. Patients have said; ‘There’s something here, I don’t know what it is, but there’s something… you can feel it!

Nicki Gilbert, Clinical Volunteer Coordinator
Find out more about volunteering