Job: Clinical volunteer coordinator & team development facilitator

  • Volunteers, patients and staff at Skanda Vale Hospice in South West Wales
An exciting opportunity has arisen for a dynamic and enthusiastic nurse to co-ordinate and develop our team of clinical volunteers. 

Skanda Vale Hospice is a unique service, delivering person-centred palliative care to individuals in West Wales living with life limiting illnesses. Our nurse-led service consists of both paid and volunteer team members. Currently we offer inpatient respite and day hospice provision for a few days each month, but our goal is to expand to a full time service in 2019. The work of clinical volunteer coordinator will be essential to enabling us to achieve this important goal.

You will be joining a forward-thinking team who are committed to finding innovative new ways of delivering palliative care. If you are registered nurse with excellent organisation and communication skills, experience of change management and clinical leadership, with a passion for learning and development, then you could be just what we need!

“This has got to be a flagship for hospices. Please come here and see this. Come and see what they’re doing.” - Winnie, hospice patient

Clinical volunteer coordinator & team development facilitator – job overview:

Responsible to: Clinical Lead Nurse Manager
 Base:  Skanda Vale Hospice, Saron, Llandysul, Carmarthenshire, SA44 5DY
 Contract:  A 2 year fixed term contract with the opportunity to renew (subject to the achievement of key performance indicators)
 Qualification:  Registered nurse
 Hours:  3 days per week
 Start date:  Straight away

Job summary:

  • To develop a sustainable clinical volunteer recruitment, retention and development framework that underpins the work of the hospice.
  • To work with other statutory and voluntary agencies across health and social care, education and local authority to create opportunities for volunteering.
  • To uphold the ethos of the hospice and to champion the development of the volunteer model of care delivery.
  • In conjunction with the Clinical Lead, develop a comprehensive professional development programme for all Clinical Volunteers.
  • To undertake the role of Shift Leader during respite to maintain contact with the Clinical Team.
  • To meet key performance indicators and recruitment and retention targets as determined by senior team.
  • To be based at the hospice in Saron. Travel will be an essential part of the role, so some home-working may be required, as agreed by post holder and manager.

I have tried to explain to so many people what this feeling is like here. And I can’t. There aren’t words to describe it. This place is full of people that care – they are volunteers most of them. And we’re not just talking about any staff, we’re talking about nurses, there’s a doctor I think that comes in and volunteers. These are people that are qualified. They could charge money – but they volunteer. - Brandon, hospice patient

Hospice team core duties & responsibilities

  • To support the participation of the patient and family in all aspects of their care delivery.
  • To support your fellow colleagues in delivering the objectives of Skanda Vale Hospice.
  • To promote the values of dignity and respect for all people.
  • Contribute positively to the creation and maintenance of a person-centred service.
  • To promote principles of equality, diversity and inclusive practice across all areas of the hospice service.
  • To maintain accurate, clear and contemporaneous records and documentation.
  • To communicate effectively and in a timely and most appropriate manner with colleagues, the patient and their families.
  • To maintain the confidentiality of information relating to the patient, their family, team members and the organisation.
  • To report and record all adverse events in accordance with the Clinical Governance Framework.
  • To promote best practice in palliative care and challenge unsafe practice.
  • To take prompt and appropriate action on the receipt of complaints or concerns raised by the patient, their family or colleagues.
  • To manage own emotional wellbeing and response to stressful events, including death, seeking support from senior colleagues when required.
  • To take part in individual or group Clinical Supervision, debriefing and other support strategies available.
  • To maintain and demonstrate continuing professional development.
  • To participate in standard setting, audit, data collection and quality review.
  • To use equipment and all resources in an efficient and cost effective way.
  • To be familiar with and comply with all Skanda Vale Hospice policies, procedures and protocols.
  • To abide by the Skanda Vale Hospice Code of Conduct.

Here it’s a bit like heaven on earth. It’s renewed my faith in human nature. It really has. I mean, I was getting to be very sceptical about the human race, but I’ve discovered here a vein of humanity that is very, very special. - Peter, hospice patient

Key roles & responsibilities

  • Community engagement and coordination.
  • To engage local agencies in developing volunteer opportunities using a range of creative and innovative engagement initiatives.
  • To scope the skill and knowledge base of the local community resources and develop a database.
  • To build working links with relevant volunteer agencies across the catchment area.
  • To develop a system of Clinical Volunteer skill matching for service development to determine current and future needs of the patients.
  • To develop a rolling programme of volunteer recruitment throughout the year, which may include targeted recruitment for specific skills.
  • To manage the recruitment and retention of clinical volunteers.
  • To coordinate the induction and integration of Clinical Volunteers into the team.
  • To maintain a database of all Clinical Volunteers and provide required reports on a monthly basis.
  • To work with the senior management team to assess the future volunteering needs of the hospice.

People tell us, you know, all sorts of nonsense, that we’re angels – which we’re not at all. But people are overwhelmed by the love that somehow just flows so easily here. Patients have said; ‘There’s something here! There’s something here, I don’t know what it is, but there’s something… you can feel it!’ - Nicki, clinical volunteer

Team development

  • To develop and initiate a skills development programme for all members of the Clinical Team.
  • To develop a rolling programme of mandatory training, ensuring all individuals complete as required.
  • To foster an environment that supports the utilization of clinical research.
  • To regularly facilitate learning opportunities for all Clinical Team Members in the clinical setting.
  • To coordinate external learning opportunities, including study days, seminars and courses.
  • Participate in developing and implementing clinical guidelines and procedures.
  • To assess the clinical competencies of Clinical Team members.
  • To promote a culture of learning and enquiry across all Clinical Team Members.


  • To be aware of personal accountability and limitations and when necessary to extend sphere of responsibility in order to ensure safe practice.
  • To demonstrate clinical ability by constantly reflecting on practice and using research as an integral part of practice.
  • To maintain standards of conduct to sustain the public safety and confidence in the profession according to the NMC Code.
  • To fulfil the requirements of revalidation as set out by the NMC.

Download the job description & specification:

Clinical volunteer coordinator job description – (Word document)
Clinical volunteer coordinator person specification – (Word document)

This job description is not inflexible. It is an outline of the main duties only, and will be reviewed periodically and amended following consultation with the post holder. – CT October 2017

How to apply:
  • Please email your covering letter and CV to: [email protected]
  • Applications must be received by March 19th 2018.
Other points:
  • Successful applicants will be required to apply for an Enhanced Disclosure, from the Disclosure and Barring Service.
  • We are an equal opportunities employer, welcoming applications from all sections of the community.
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