Our charity shop in the heart of Newcastle Emlyn is a thriving hub of activity for us and the wider community. The shop has gone from strength to strength during the past three years and plays a vital role in raising funds to support the work of the Hospice. As well as fundraising for our Hospice, the shop represents us and our values within the local community. We are now looking for a creative, committed and passionate Part-time Assistant Manager to help us move to the next level.

Our shop is a warm and welcoming space where chatting plays a huge part in the day. We are passionate about the things we sell and we know that every item that comes through our doors represents a memory, a moment, or a relationship, to its owner. Those who donate items to us know that everything they leave with us will be respected and looked after until passed on to the next owner.

The positive experience we offer means our customers return again and again – even tourists make a bee-line for the shop, and many come back each year as part of their holiday.

The shop also often acts as the first port of call for those seeking help for a friend or a loved one with a life-limiting illness or for themselves, and so the care we provide for staff and customers mirrors the ethos of the hospice.

We are looking for someone who can understand our shop and what it represents – to us, our customers and those who use our Hospice service.

Can you help make our stunning shop even better while having fun and helping to promote the work of our Hospice to the wider community? If so, we’d love to hear from you.

What will this role involve day-to-day?

We are looking to recruit a Part-time Assistant Manager able to work closely with the Shop Manager and take on responsibility in their absence.

  • Manage stock, displays and general shop duties
  • Carry out assistant manager duties, including supervising volunteer staff team, opening and closing on set days, dealing with budgets, daily takings and banking
  • Ensure the shop is a fun and welcoming place for volunteers and customers, contributing both to Hospice fundraising and the wider town community more generally
  • Promote a greater understanding of the work of the Hospice
  • Assist in other duties as and when needed
  • Be a great team leader and a fab team member
Health and safety
  • Provide a safe working environment for volunteers and customers
  • Ensure team members follow health and safety regulations as per Skanda Vale Hospice procedures and policies
  • All team members are required to attend mandatory and role-specific training and support
Personal qualities & skills

If you’d like to join our team, we’d like you to have:

Previous retail experience, ideally at supervisory or management level

  • Great customer service
  • Understanding of the role and contribution of volunteers
  • Good planning and organisation skills and the ability to prioritise
  • Ability to motivate and lead a team of volunteers.
  • Good presentation skills.
  • Basic administration skills to support financial record keeping, monitoring and banking
  • Willingness to support the Shop Manager in their role
  • To be able to undertake safe moving and handling of donated goods, including boxes and sometimes awkward packages, on a regular basis.
Other requirements
  • Ability to act as an advocate and ambassador for the Hospice

We are looking for someone to work three days per week (up to 24 hours/week). The role is paid at £10.50-£12 per hour (depending on experience). The person we are looking for will need a degree of flexibility in terms of the days worked each week. This appointment is initially for one year, and will be reviewed at the end of that time.

Location: Newcastle Emlyn

Supported by: Charity Shop Manager

This Role Description is not exhaustive. It is an outline of the key expectations and will be reviewed periodically with amendments made following consultation with the role holder(s).

Confidentiality – Please be aware of the confidential nature of our organisation. Information about patients and their carers, friends and relatives must not be disclosed to any unauthorised persons. This essential duty of confidentiality also extends to the use of social media.

Apply now

Before you start, make sure you have the names, numbers and email addresses of two referees (non-family members) who you’ve known for two or more years.