We help people with advanced illnesses to make the very most out of their time, by enabling them to stay independent for longer. Here are answers to some common questions about how to access our services:
When are you open?
We are currently open on Tuesdays and Fridays from 10am til 3pm. If you need our services outside these times, please contact us as we may still be able to help.
Who can use your services?
All our services are offered completely free of charge to anyone over the age of 18 who has been diagnosed with a life-limiting illness. We include the whole family in our approach, as many people can be affected when an illness develops.
Do I have to pay?
Not a bean! All our services are completely free – we never ask patients or their carers for money, and we will never imply that you should make a contribution to your care.
How do I get referred?
Anyone can make a referral. It could be the patient, a carer, or a family member, but we must have full consent from your GP, consultant or nurse before we can begin. Health and social care professionals can read more about making referrals at the bottom of this page.
What is your catchment area?
We have no catchment area – there are no geographical restrictions. Most of our patients come from the three counties of Carmarthenshire, Ceredigion and Pembrokeshire as travelling can become an issue from further afield.
Do you offer clinical care?
We have highly experienced palliative nurses providing clinical care during our inpatient respite sessions. Dates for overnight respite can be found in the diary below. In 2017 we hope to begin offering 24/7 respite.
Do I have to be religious?
Absolutely not! We go to great lengths to ensure that everyone, regardless of their age, gender, culture or belief is made to feel equally welcome. We will protect our patients and their families from any individual or organisation with an unwanted evangelical agenda.
How are you funded?
We are an independent charity with no government grant, funded through donations and fundraising events. So far we have raised over £1.75 million (including a grant of £500k from the Big Lottery Fund) towards our new inpatient hospice. This sum was raised on top of our daily running costs, so we have a strong track record of good financial management.
Do you care for children?
As much as we would like to offer our services to people under the age of 18, children often have very specific needs that we are currently unable to meet. Have a look at Ty Hafan for specialist children's hospice care.