An elderly lady smiling on the phone

Our Companion service is a vital part of what we do. Sometimes people with a life-limiting illness feel alone and isolated, even when surrounded by loved ones. Our confidential listening service gives patients, family and friends a matched Companion to talk to about any important issues. The Companion is also able to connect the patient with other services when necessary. Our Companions offer quality time either face-to-face, by phone or online, whatever works best. We are looking for someone to lead and guide the service, co-ordinate delivery and work with members of our clinical team to ensure patients – and their family and friends – have all the support they need.

Our Volunteer Companion Lead will:
  • Coordinate delivery of the service for patients and their families and friends
  • Work with the Lead Nurse and Head of Care Delivery to deliver a professional listening service as part of an agreed care plan
  • Develop, manage and support the volunteer companions delivering the service
  • Form part of a multidisciplinary team to review patients using the service
  • Monitor performance and provide feedback to the Board of Trustees
  • Ensure the service is delivered in line with our Policies and Procedures
  • Work with Lead Nurse to provide ongoing training for service volunteers
Key tasks & responsibilities
  • Overall leadership of the Companion Service
  • Recruitment of volunteer companions
  • Working to ensure delivery of a robust service
  • Ensuring adherence to Hospice Policies and Procedures throughout service
  • Oversee ongoing support for companions
  • Represent companions at patient reviews
  • Organise monthly team meetings for the service
  • Collection and reporting of feedback from all users of the service
  • Working to ensure effective and suitable matching of companions
  • Take part in the manager on-call rota
  • Work with Head of Care Delivery to manage and develop service delivery
  • Reporting to Trustees and Senior Management Team with recommendations to improve service
We would love it if you:
  • Have experience motivating, empowering and developing people
  • Have experience working with vulnerable people
  • Recognise the responsibilities of being a registered provider
  • Have demonstrable active listening skills, experience managing professional boundaries, managing confidential data and outcome reporting
  • Have the ability to stay calm under pressure, make decisions and take action
  • Have the ability to work independently while being part of a wider team
  • Are a strong and effective communicator in written and oral form
  • Have proven team leadership skills
  • Good IT skills
We would like it if you have:
  • Experience working with volunteers
  • Experience delivering professional listening services
  • Experience managing a service with limited supervision
  • Experience working in a clinical setting
  • An understanding of risk assessment
  • A good understanding of Wales Health and Care Standards (2015)
  • Conflict resolution skills
  • The ability to communicate in Welsh
  • A compassionate and empathic attitude

Our volunteers take part in induction and training, much of which happens in the first few weeks with us. Training varies role by role and can be reduced if someone has current relevant certificates. We also have meetings to update everyone and opportunities for additional support and learning.

We cover volunteer expenses and personal articles required for the role

Supported by: Head of Care Delivery
Supporting: Volunteer Companion Team
Base: Skanda Vale Hospice
Hours: Approximately two days per week with a 50/50 split between on-site and remote working.

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Apply now

Before you start, make sure you have the names, numbers and email addresses of two referees (non-family members) who you’ve known for two or more years.