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We work hard to nurture a culture of openness and transparency across all our teams, to create a place where all of our patients, customers and team members can voice their comments, concerns or complaints in the strictest of confidence.
Rest assured, your feedback will be promptly acknowledged within seven working days and where applicable, investigated; with a formal response provided within 30 days of receipt.
We endeavour to share any learning outcomes openly and honestly to all parties and equally, compliments will be reviewed as a benchmark toward our mission of providing the very best service to all of our service users, their extended families and friends. Your opinion matters!